Frequently asked questions

🛒 Order
At Vasenzo Blooming Art, you can easily order vases and flower arrangements online. Choose your favorite product, add it to your cart, and complete your order using our secure payment methods.
Do you want to change or cancel your order? Please contact us as soon as possible at Info@vasenzo.nl. As long as your order has not yet been shipped, we will try to accommodate your request.
🚚 Shipping & delivery
We aim to dispatch orders within a few business days. Once your order has been shipped, you will receive an email with track & trace information.
🚚 Shipping & delivery time
Shipping costs are automatically calculated at checkout and depend on your order and location.
First check your track & trace code. Do you have questions about your delivery? Please contact us at Info@vasenzo.nl.
💐 Vases & Flower Arrangements
Yes, many of our vases and floral arrangements are carefully composed or finished, making each piece unique.
Our products are assembled by hand, so small differences are possible. The style, colors, and overall look will always remain the same.
At Vasenzo Blooming Art, you can buy both individual vases and complete floral arrangements.
🔁 Returns & exchanges
You can return your order within 14 days of receipt, provided the product is undamaged and unused. Personalized or specially assembled flower arrangements are excluded from return.
Return shipping costs are for the customer. We recommend always sending returns with track & trace.
Contact us at Info@vasenzo.nl before returning your product. You will then receive return instructions.
📦 Damage & delivery
Is your order damaged or incorrectly delivered? Please contact us preferably within 24 hours of receipt and send clear photos of the product and the packaging.
During return shipment, the customer is responsible for the package. We therefore always advise shipping insured and with track & trace.
💸 Payment & refunds
Once we have received and approved your return, you will receive a refund for the purchase amount within 14 business days via the original payment method.
📞 Contact
You can reach us at Info@vasenzo.nl. Vasenzo Blooming Art, Grintweg 19, 4782 AC Moerdijk, Netherlands. We usually respond within 24 hours.